Frequently Asked Questions
We use a variety of replacement screen parts. Generally our parts are brand new, premium aftermarkets and if they're not aftermarket then they're original parts that have been refurbished to New standards. Our small parts, such as charge ports, power button flex cables are original parts. All of our mobile repairs come with a One Year manufacturing defect warranty. So if you have a issue, and it's not a result of physical or liquid damage, it will fall into our warranty claim and we will replace it! Yes! We can replace the back glass on any model device! Give us a call with your device details and we can provide a quote! Your device will in most situations give you an alert if the battery is due for replacement. However, older devices do not always have such features and will just keep operating until the battery expands and pushes your display/back glass off, goes into a bootloop or turns off at random times. Give us a call today if you feel like your battery needs to be replaced! Yes! We can replace the body and or keyboard on your laptop! Give us a call today! Unfortantely we generally cannot replace or order just one or two keys.. when a key comes off a keyboard, the very fragile bracket that holds them in place breaks also and without these small parts in working order - we cannot replace just the key. We will however, replace the entire keyboard with a Brand New one! Give us a call today! Yes! Depending on your model of iPad, will depend on the repair cost and process. Apple uses two types of displays in the iPads. The first one is Glass on LCD and what this means is the Glass and LCD are two different parts and each can be replaced independently. The second display is what we call a "Laminated" display and this means the Glass and LCD are glued together and are not easily replaceable and require the entire Glass/LCD be replaced to return normal functionality. You should contact us immediately and visit one of our locations right away! Water damage is a serious problem and needs to be addressed AS SOON as it happens. Don't call us, get to the store now! No! It's almost ALWAYS cheaper to clean up, clean out, repair or upgrade your current Mac than to replace it entirely. Let's save the planet and your pockets first! Absolutely! We LOVE old Macs as much as you do! The reason for this is because, Apple's older MacBooks, iMacs and Mac Pros are super upgradable - this means we can generally refresh the entire system, restore original operation/speed and save you some cash and the planet, so everyone wins right? Unfortunately when the original Apple Watch glass is cracked, the waterproofing seal is gone. We can replace the LCD assembly and reseal the watch but we cannot guarantee water rating, waterproof or water resistance after we perform a repair. Yes! If your gaming console is heating up quickly and or sounds like a jet engine when it's powered on - then you definitely need a System Clean-out! Call us or stop by today! Yes! We work on all Gaming consoles - this includes handhelds too! The services for console repairs vary based on model and problem you're facing. Give us a call today and let's get you back to gaming! When we perform data recovery services - our price typically includes putting this data on a USB drive for safe keeping. If we're say, recovering data from a iPhone and you've purchased a new iPhone, we can move your data from your old iPhone to the new iPhone at no extra charge. We use a mixture of parts for the repairs we perform. Generally the parts we use for our phone repairs are either high quality aftermarket or OEM refurbished/OEM Used Pull parts. At the end of the day, most of our mobile and tablet repairs come with a One Year manufacture defect warranty from the parts supplier we use, so we pass this warranty onto you. Samsung and many other phone manufactures have switched from LCD technology to OLED technology in the devices they produce - as a result this has increased the repair cost for everyone. Since the dawn of technology, when it's new " it's more expensive" - remember when LCD TV's were SUPER expensive? But they're cheap now right? Eventually OLED displays will be cheaper and the cost to fix them will be less. Yes! We can schedule a in-home or on-site appointment and perform a network diagnostic and recommend a plan to change/upgrade the network to resolve the WiFi/Signal issues you're facing. Call us today! Yes! We offer in-home and on-site IT Support for everyone! We can certainly get your new printer installed and setup on your home or business network! Call us today! Yes! We offer a variety of IT Network and Support solutions. Please contact us today for a free consolation! We offer our services all over the Grand Strand. Such as Myrtle Beach, North Myrtle Beach, Little River, Longs, Loris, Conway, Carolina Forest, Forestbrook, Surfside Beach, Murrells Inlet and many other towns in Horry County. Simply find the location closest to you and call or stop by anytime! No Appointment needed with us! Yes! We're able to perform same day repairs on most devices, such as iPhone, Samsung, Pixel and Moto to name a few! Laptops, gaming consoles and other issues may require a few additional days to complete the repair. Call us today! No, screen replacement has nothing to do with the device's data. We recommend you perform a back-up of your data before stoping by for a repair. This is for your safety and security of knowing your data is safe. The unknown can always happen and it's worth mentioning that anything is possible and nothing is 100% right? Pixel Fixer is an independent, locally owned electronic repair shop. We provide repair services for iPhones, iPads, Samsungs, Motorolas, Google Pixels,
MacBooks, Windows Laptops, Gaming consoles, Gaming Desktops and we Microsolder in-house! We also do data recovery on Harddrives, old phones, laptops etc - give us a call today! Absolutely NOT! We understand that most of our customers have busy lives and having to schedule something as simple as a screen replacement is silly! Stop by today! Our locations are open from 10:00AM to 6:00PM, Monday-Friday and Saturday 11:00AM to 4:00PM and Closed Sunday. Our stores close on all major holidays with a few local holidays and or Staff Wellness Days. Always call to confirm! We offer a warranty on our services - please refer to our Warranty Section for a full understanding of the terms and condition we offer on the variety of services we perform for our customers. Yes! We have comfortable seating areas with complimentary coffee, water and snacks for you to enjoy while we get you fixed up! Apple iOS: Select Settings App > About > Model number is here Android OS: Select Settings App > Scroll down to the bottom of the Settings menu > About/About Phone/Phone Info - here you will find the model number We offer No Credit financing and offer this to customers if they're short on the total repair quote. Give us a call today for more details!iPhone
What type of iPhone Screen do you use for the repair?The Back Glass on my device is broken, can you replace?When should I change the iPhone battery?Laptop
My laptops keyboard/body is broken, can you fix that?My keyboard is fine; just a few keys are not working. Can you replace only keys?iPad
Do you replace iPad glass?Macboook
Some water has spilled on my laptop, but it's working well. Should I keep using it or consult an expert?My Mac is running very slowly. Should I replace it with a new one?I have an old Mac, but I don't want to replace it. Can you fix it?iWatch
Will fixing my Apple Watch give me Waterproof again?Game Console
My Gaming Console heats up and sounds like a jet engine, can you fix that?Do you work on Gaming Consoles?Data Recovery
Once my data is recovered, where can I save it?Phones
What is the quality of the parts you use for mobile repair?Why are Samsung and other Android devices expensive to repair?Wifi Support
My Home/Office Wi-Fi issues, can you help?IT Support
I have a new printer but facing some issues with installation. Can you help me?My company does not have a dedicated IT team; can you provide IT Network services?General
What is your service area limitations?How can I get a repair from you?Can you repair my device today?Can replacing the screen of a laptop or phone affect user data?General 2
If liquid spills on my device, what should I do?Get to one of our locations immediately. The longer your device is exposed to liquid damage, the more damage that is occurring. Fresh water, salt water, pool water or maybe you left your device on the bathroom counter - all of these situation cause immediate damage. What is Pixel Fixer?Do I need an appointment?What are your business hours?What forms of payment do you accept?We happily accept the following methods of payment for services rendered: Cash, Debt Card, ALL major Credit Cards, PayPal, Zelle and Business Checks. We also barter services, if you're a fellow business owner or have a service we may be interested in, we will consider a partial or full trade for services rendered!Do offer a warranty on your services?How do I get in contact with you?You can give us a call at 843-999-5320 and select the location nearest to you or send us a email through our website and we will reach out as soon as possible! We look forward to see you soon!Can I wait while my device is being repaired?How do I get information about the model of my device?I have a limited budget. Can you repair my device and I pay later?
